Account

How do I set up an account for the Green Laundry Express app?

Log in to our website www.greenlaundryexpress.com or download the app and follow the prompts to provide your information.

Service

What services do you provide?

We provide free pickup and delivery of laundry services which includes all types of clothing and shoes, as well as simple repairs.

Is your dry cleaning process Eco-friendly?

Yes, we use the organic detergent of NATURE CLEAN brand, and the most advanced UNION HP860-DIALOG600 equipment in the world for dry cleaning, which fully meet the requirements of environmental protection.

Can I add special instructions to my order?

Yes. Please fill in your special request on a duplicate receipt when our delivery person picks up the package.

My Orders

How do I place an order?

Please create order through our website or app. Select time and location for pickup and delivery at the same time.

How do I prepare my order for pick-up?

yes

How can I let you know about specific requests?

You can contact us through our contact page! We will be happy to assist you.

Do I need to count the items in my order?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Is there a minimum order amount?

Can I cancel my order?

How fast will you process my order?

Do you have monthly laundry packages?

How will I know my order was received?

What if I do not receive an email receipt?

Couldn’t place an order?

What happens to my laundry bag?

What if I am not home for scheduled delivery?

What happens if driver attempts to pick-up or drop-off and fails?

How do I know if the driver is coming to pick my order?

What happens if I don’t sort my order between Dry Clean and Wash & Fold?

Membership Plans

How does your membership plan works?

What are the benefits of having a Green Laundry Express membership?

What happens to my membership fee?

Can I request for refund my membership fee?

Payment

What payment methods do you accept?

Are there any hidden fees?

How can I use my coupon or special offer?

How can I add another credit card to my account?

How it works

Where shall I drop-off my clothes?

How will I know that my laundry has been picked-up?

How will I know that my laundry has been dry-cleaned and delivered?

What if I don't have a concierge?

My concierge doesn't accept laundry. What shall I do?

What shall I do if I have a big order with many bags?

General Questions

What are your hours of operation?

Are you open on the weekend?

Besides cleaning, how else will Green Laundry Express care for my clothes?

Do you offer hand washing?

How do you keep my information safe?

What is Return/Refund Policy?

Do you wash my clothes in same washer for bed bugs?

What happens if my laundry is lost or damaged?

Is Green Laundry Express in my region?

Does your laundering process address customers with sensitive skin?

What is the difference between Wash and Fold and Laundered shirt?

I am very hygienic and worried about my clothes. How do you care for my clothes?

Recover password

Create my account

Frequent Ask Questions